6. Which courier or transport service will be used for my order? SHIZENTA selects the appropriate courier, logistics or transport partner based on the product, package size, destination, PIN code and shipping requirements. Larger or bulk shipments may be handled through specialized transportation services. 7. Does SHIZENTA deliver across India? SHIZENTA delivery is available to serviceable locations across India, subject to courier and logistics partner coverage. Some remote locations may have limited serviceability or require an alternative delivery arrangement. 8. How long will my SHIZENTA order take to arrive? Delivery time depends on product availability, order processing, customization, destination and transportation. The applicable estimated delivery timeline will be communicated with your order. Customized and bulk orders may require additional time. 9. What happens if my order is delayed? Although we work to deliver orders within the communicated timeline, delays can occasionally occur due to weather, holidays, transportation disruptions, remote-location serviceability or other circumstances beyond our direct control. If your order is significantly delayed, please contact SHIZENTA customer support with your order number so that we can check the latest shipment status. 10. How can I track my SHIZENTA order? Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout, wherever tracking is available. You can use the tracking details to check the current status of your shipment.

11. What should I do if my product arrives damaged? Please do not install, repair, modify or discard the product or its packaging. Take clear photographs/videos of: * Outer packaging * Shipping label * Packaging condition * Damaged area * Complete product Then contact SHIZENTA customer support with your order number and damage evidence as soon as possible. Our team will review the case and provide the appropriate resolution according to the applicable damage/replacement policy. 12. What if I receive the wrong product or an item is missing? Please contact SHIZENTA customer support as soon as possible. Share your order number, photographs/videos of the received product, packaging and shipping label. After verification, the issue will be handled according to the applicable replacement or resolution policy. 13. Should I record an unboxing video? Yes, we strongly recommend recording a continuous unboxing video, especially for premium or fragile wooden décor products. The video should ideally show the sealed package, shipping label, packaging and product after opening. This can be valuable evidence in case of transit damage, missing items or an incorrect product. 14. Can I return a product if I simply change my mind? Return eligibility depends on the product and SHIZENTA’s applicable Return & Refund Policy. Certain handcrafted, made-to-order or customized products may have different return conditions. Please review the applicable return terms before placing your order. 15. Can I return or cancel a customized product? Customized products are made according to the customer’s specific requirements. Therefore, cancellation or return may not be possible once customization or production has started. However, if a customized product arrives damaged, defective or materially different from the confirmed specifications, the matter can be reviewed according to SHIZENTA’s applicable policy. 16. Who pays the return shipping charges? Return shipping responsibility depends on the reason for the return. If the product is damaged, defective, incorrect or supplied due to an error on our part, SHIZENTA may arrange or bear applicable return/replacement logistics according to the policy. For eligible customer-initiated returns, return shipping charges may be the customer’s responsibility. 17. How long does a refund take? Once an eligible return is approved and the required inspection or verification is completed, the refund will be processed according to SHIZENTA’s applicable refund policy. After the refund is processed, the time taken for the amount to appear in your bank account, card, UPI or other payment method may depend on the respective bank or payment provider.

18. Can I customize the size or design of a SHIZENTA product? Customization may be available for selected products. Depending on the product and design feasibility, customization may include size, design arrangement, wood combination, finish or other project-specific requirements. Please contact SHIZENTA before placing a customized order to confirm feasibility, pricing and production timeline. 19. How long does a customized product take to be made? Customized products generally require additional production time compared with standard products. The timeline depends on the design, size, quantity, customization requirements and production process. The estimated timeline will be communicated before the customized order is confirmed.

20. Does SHIZENTA accept bulk orders? Yes. SHIZENTA welcomes enquiries for bulk orders, corporate gifting, interior projects, hospitality spaces, offices, architects, interior designers, builders and other large-volume requirements, subject to product availability and production capacity. For a bulk enquiry, please share the product, quantity, size, delivery location and required delivery date. 21. Do you offer special pricing for bulk or wholesale orders? Bulk pricing may be available depending on the quantity, product, customization, packaging and transportation requirements. For large-volume requirements, please contact SHIZENTA for a customized quotation. 22. Does SHIZENTA work with architects and interior designers? Yes. Architects, interior designers and project professionals can contact SHIZENTA for suitable products, customized requirements and larger project quantities, subject to feasibility. 23. Can SHIZENTA handle corporate gifting orders? Yes. SHIZENTA’s handcrafted wooden décor products can be considered for corporate gifting, employee gifting, client gifting, festive gifting and special occasions. For larger quantities or customized corporate requirements, please contact our team for availability, pricing and timelines. 24. Can I order a large quantity of the same design? Yes, large quantities can be requested subject to stock availability and production capacity. For larger orders, it is recommended to contact SHIZENTA before placing the order so that quantity, production schedule, packaging and transportation can be planned appropriately. 25. Can SHIZENTA create customized products for an interior or commercial project? Yes, selected products may be customized for residential interiors, offices, hospitality projects, commercial spaces and other design requirements, subject to technical and production feasibility. Please share your project requirements, dimensions, quantity, preferred design and delivery timeline with SHIZENTA for evaluation and quotation.